Wetality subscription - Wetality

Wetality Smartship subscription

As an independent representative or customer, you have the option of having payments for selected orders automatically deducted on the 10th day of every other month. The products from these orders are also delivered automatically every other month.

(For certain products, the subscription payment may be deducted monthly. Such exceptions will be specified in a separate agreement when ordering the products in question). This is called Wetality Smartship.

To create a Smartship, you must submit your Wetality subscription agreement by confirming and activating the subscription in the company's webshop. This means that at checkout, you confirm that you want recurring payment and automatic delivery on the order in question. The only requirement is that your Smartship order has a minimum value of EUR 59 in products for a period of 2 months.

When submitting the agreement, you can select the products you want delivered on a subscription basis on the 10th day of every other month and provide a valid Visa or MasterCard number, expiration date, and other necessary information. Payments will be debited from your payment card on the same day every other month as the original order was placed (including product and delivery costs).

All credit card information is stored with government-approved financial institutions and not with the company.

You hereby authorize the company and its affiliates to process your order by charging your credit card every two months for the products specified in the Wetality subscription agreement, as well as for their delivery.

The payment provider (QuickPay) uses a process whereby all credit card details are stored securely, and Wetality only receives a key that the company uses to activate product billing. This is called a product subscription, and the company therefore does not collect any credit card details.

All products must be paid for in full before the order is processed.

The products will be delivered to the address you have specified. If you wish to change the delivery address, the company must be informed at least 14 days before the planned delivery date.

Certain products may be discontinued. The company will normally provide at least 5 days' notice of this. These products will be removed from the subscription, while other products will be delivered as planned. All prices and delivery costs will be adjusted automatically accordingly. The same applies if a product is temporarily out of stock. When the product is back in stock, it will be delivered with the next scheduled order.

If the company changes the prices of selected products, you will be informed of price increases at least 30 days before the change takes effect. Unless you notify the company in writing within this period that you no longer wish to include the product in your subscription, the product will continue to be delivered at the increased price.

The company's return policy also applies to subscriptions.

To manage your Wetality Smartship agreement, visit the My Smartship Orders page, where you can create a new Smartship, view your Smartship orders, change or cancel your subscription, and add new products to an existing subscription.

Read more in the guide at the bottom of the page The Wetality Way.

To cancel or change your Smartship, please send your request in writing to support@wetality.comThe company will then cancel your subscription within 30 days.

The company may terminate a subscription at any time with 30 days' notice. The company may also terminate your subscription agreement if the credit card details provided are invalid, expired, or canceled, or if you violate the company's terms and conditions.

The Wetality Loyalty Program (WLP) provides ongoing discounts and benefits to both customers and representatives (Reps) based on their order activity.

Customers

Upon registration, customers immediately receive a 20% discount on all purchases in the webshop.
If the customer places an order of at least €30 in the second month, a 36% discount will be applied from the third month onwards.
This 36% discount will continue as long as a minimum order of €30 is maintained each month.

Smart ship option

Alternatively, customers can choose to activate a Smartship subscription for a minimum of €59, delivered every two months.
In this case, payment is charged monthly (50% per month), and the customer retains the 36% discount.

Re-qualification

If a customer does not meet the requirement of a monthly order of €30 or an active Smartship, the additional 16% discount (on top of the basic 20% discount) will lapse.
To regain the 36% discount, the customer must place qualifying orders (minimum €30) in two consecutive calculation periods.

Representatives (Reps)

Approved representatives immediately receive a 35% discount on their first order.
To maintain and increase their benefits, Reps must meet the requirement of 60 PV (Personal Volume) per month, as described in the compensation plan.

Discount development

  • Month 1: First order – 35% discount

  • Month 2: Earn 60 PV – continue to receive a 35% discount

  • Month 3 and beyond: Continue with 60 PV per month to qualify for a total 48% discount (35% base + 20% WLP bonus, rounded to 48% due to discount stacking limits)

Smartship and PV

Reps can also choose a Smartship, and all products in the Smartship contribute to the monthly PV.

Re-qualification

If a Rep does not meet the monthly order or Smartship requirement, the extra 20% discount will be paused.
Re-qualification follows the same rule: two consecutive months of qualifying purchases (60 PV).

Important notes

  • The WLP system is based on active participation and monthly commitment.

  • Wetality reserves the right to adjust subscription terms or eligibility criteria with prior notice.

  • Discounts are non-transferable and apply only to the registered account holder.